Hey There
All the deets about shipping.....
Shipping Policy
Where does Bloom Luxe ship?
We now ship to Australia and New Zealand. Please email bloomyogasa@gmail.com for more information.
How much is shipping?
Australia
FREE standard delivery for orders over $150 (5-7 business days)
$12.95 standard delivery for orders under $150 (5-7 business days)
New Zealand
FREE standard delivery for orders over $200 (7-10 business days)
$20.00 standard delivery for orders under $200 (7-10 business days)
How long will it take for my order to be processed?
You will receive a confirmation email from Bloom Luxe to confirm that your order has been placed. Orders placed will be processed within 1-2 business days. *Please note: During sale and/or product launch periods customers may experience a slight delay in orders being dispatched.
I am having problems with my tracking number.
In some cases, the carrier takes 1-2 business days to register your shipment status on their website. Please be patient :) However, if your tracking number isn’t updating or working at all, please contact our customer service team at bloomyogasa@gmail.com
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*Please Note:
Australia Post is experiencing delays due to a significant increase in demand, reduction in air freight, and abiding by social distancing requirements because of COVID-19. You can find out more specific information on the Australia Post website.
Bloom Luxe is not responsible for any delays caused by the freight carrier, especially during high-volume seasons. Please note that all delivery times are estimated, and Bloom Luxe cannot guarantee delivery dates.
If you are not home to accept your package and have not left a note on your order to leave package without signature, the freight carrier will leave a card in your letter box detailing the steps for picking up your delivery at the local post office or re-delivery.
If you have not received your package within 10 business days of placing the order, contact us with your full name as well as your order number and we’ll investigate the matter immediately. Bloom Luxe is not liable for missing parcels due to any errors on the customer or the freight carrier’s behalf.
